OnAir help and support
Answers to the most common questions. If yours isn't here, write to us and we'll reply.
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My recording didn't save. What can I do?
Make sure there are a few gigabytes free in Settings > General > iPhone Storage, and that OnAir has permission to add to Photos in Settings > OnAir > Photos.
The recording has no sound.
Turn on the microphone before recording if you want your voice. Calls and protected streaming apps can't be recorded with sound on iPhone.
How do I cancel or manage my subscription?
Subscriptions are handled by Apple: open Settings, tap your name, then Subscriptions, and choose OnAir.
How do I restore my purchase on a new iPhone?
Sign in with the same Apple Account and use Restore Purchases in OnAir's settings.
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Contact us
Email us or use the feedback form. Tell us your iPhone model and iOS version, it helps.